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Support

If you have trouble installing, running or using our products, there are several options available:

Use the latest release

1 Our products are evolving constantly. Problems are fixed, features are implemented. Please Download and Install the latest vaersion.

Search the FAQs

2 The Frequently Asked Questions may contain your question already answered. We periodically compile there the support inquires that come up the most often.

Read the User Guide

3 The User Guide, also included in the Downloaded Package, is chock-full of information on the product functionality and how to enable it. Start with the hands-on Tutorials for a quick, results oriented intro.

Email the Support Team

4 We will usually answer your email within 48 hours, but most often within minutes of receiving it, especially if it is something urgent.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or use our Support Form

We usually reply in an email. This is because answering installer questions takes time, it can't be done instantly. Research must be done, issues are reproduced, answers are looked up, etc. But in the end, each of your questions is answered by an actual high-level engineer, not by someone reading a script.

Help us help you

When reporting a problem, please do not forget to tell us what product/version you are using. Also, send a zipped archive containing the following files:
the errlog folder obtained by running the product.
They will help us greatly to provide a solution in the shortest possible time.

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